Terms of service

 

Sylva and Stone

Sophie O’Brien, Ella Stinton
25 Glaisdale Road, Guisborough, North Yorkshire, TS14 8DF
Last updated: 08.04.2026 These Terms and Conditions apply to the use of our website www.sylvaandstoneuk.com and the purchase of products from Sylva and Stone. By accessing this website and/or placing an order, you agree to be bound by these Terms.

1. Eligibility to Purchase
By placing an order, you confirm that: You are legally capable of entering into binding contracts and the information you provide is accurate and complete.


2. Products
We make every effort to ensure product descriptions, images, and prices are accurate.
However:

  • Colours may vary slightly due to screen settings, studio lighting and natural lighting

  • Measurements are approximate

  • Packaging may vary

  • Natural materials such as stones may have slight variations 

All products are subject to availability. We reserve the right to discontinue products where necessary without notice.

2.1. Jewellery Materials, Tarnishing & Wear

While most of our products are described as non-tarnish / water resistant, Sylva and Stone does not guarantee that any jewellery item will remain completely free from tarnishing, scratching, fading or discolouration over time. Tarnishing and general wear are natural processes that occur over time, depending on factors including but not limited to:

  • Exposure to water (including prolonged or repeated contact)

  • Contact with perfumes, lotions, cosmetics and cleaning products

  • Exposure to chemicals ie. chlorine or saltwater

  • Sweat

  • General daily wear and storage conditions

  • Sun, heat and UV exposure

Even where items are marketed as water-resistant, prolonged or excessive exposure to moisture, water, hard surfaces and chemicals may contribute to gradual wear or surface changes. Please note that rings are subject to greater daily wear than other jewellery item as they are exposed to more daily activities, surfaces and chemicals. As a result they may become scratched, faded or discoloured over time. Normal wear and tear, including minor scratches, fading, or tarnishing over time, does not constitute a manufacturing fault. Customers are responsible for following our recommended jewellery care guidelines to prolong the life and appearance of their jewellery. Please refer to our “Jewellery Care” section on our website.

This does not affect your statutory rights in relation to the faulty goods under the Consumer Rights Act 2015.


3. Pricing

  • All prices are shown in GBP (£).

  • VAT is included where applicable.

  • Delivery charges are calculated at checkout.


We reserve the right to correct any pricing errors. If an error is identified after you place an order, we will contact you before processing it.

4. Orders

When you place an order:

  • You will receive an email confirmation acknowledging receipt of your order.

  • This does not mean your order has been accepted.

  • A contract is formed once we dispatch your goods.


We reserve the right to refuse or cancel an order if:

  • Payment is not authorised

  • There is a stock issue

  • We suspect fraud

  • There has been a pricing or description error


If your order is cancelled after payment, you will receive a full refund and you will be notified via email. Please ensure that the email address used to place your order is accessible.


5. Payment
We accept payment via the payment methods displayed at checkout.


6. Delivery
We currently deliver within the United Kingdom only. Estimated delivery times are provided at checkout but are not guaranteed. Risk in the goods passes to you once the goods are delivered to your address. If your parcel is lost or damaged in transit, please contact us at contact@sylvaandstoneuk.com within 7 days of the expected delivery date. We re responsible for your order until it has been delivered to the address provided.  


7. Your Right to Cancel (Consumer Contracts Regulations 2013)
Under UK law, you have the right to cancel your order within 14 days of receiving your goods.
To exercise this right:

  • You must notify us in writing via email at contact@sylvaandstoneuk.com within 14 days of receiving the goods.

  • You have 14 days to return the goods to us.

Items must be:

  • Unworn

  • Unused

  • In original packaging

  • In resalable condition

Unless faulty, customers are responsible for return postage costs. Refunds will be processed within 14 days of receiving the returned item(s)


8. Exceptions to Returns

For hygiene reasons, we cannot accept returns on:

  • Earrings (unless faulty)


We also cannot accept returns on:

  • Personalised or custom-made items (if applicable)


This does not affect your statutory rights if goods are faulty.

9. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, goods must be:

  • As described

  • Of satisfactory quality

  • Fit for purpose

If you believe your item is faulty, please contact us within 30 days of receiving it at contact@sylvaandstoneuk.com

You may be entitled to:

  • A replacement

  • A refund

We require photographic evidence before arranging return.


10. Intellectual Property

All content on this website, including: Images, text, logos and branding is the property of Sylva and Stone and may not be copied, reproduced, or used without our prior written consent and permission. 


12. Limitation of Liability
Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation

  • Any matter which cannot be excluded under UK law

We are not liable for:

  • Indirect or consequential losses

  • Loss of business or profits

  • Delays outside our reasonable control

13. Privacy

We process personal data in accordance with our Privacy Policy, which is available on our website.


14. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on the website but will not affect orders already placed. 


15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.